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Bug Reports

Have you encountered behaviour in the app that appears unintended? Please report it here, so we can check and fix it!

11 Topics 23 Posts
  • Cannot rename location (iPhone 8)

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  • Satellite + Weather Widget

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  • Arome forecast in Meteoblue app

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    Miloslav TlamichaM
    Hi there, AROME hasn't been removed, it's still available. The key thing about AROME is that it's a high-resolution regional model, so it only covers a limited area (France and the surrounding region). If the location you were checking sits outside that coverage, the model won't appear for it, which is the most likely explanation here. Where it is available, AROME also feeds into the multimodel alongside the other models, so it continues to contribute even when you don't see it listed separately. If you let us know the exact location you were looking at, we can confirm whether AROME should be there or whether something else is going on. Best regards, The meteoblue team
  • Not Only Day Duplication Bug but…

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    Miloslav TlamichaM
    Hi, we apologise for the problems. The fix will be launched soon. Thank you for your patience.
  • Day Duplication Bug

    bug duplicity
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    I
    Maybe it could help: This bug occurs for Praha city, but not for Heraklion in Greece.
  • Time/temp glitch

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    Miloslav TlamichaM
    @Naomi-Ocean said in Time/temp glitch: Weather showing day time temperatures at night & visa versa - ie 20 at 3am, 8 degrees at midday Hello, and thank you for your question. The observed 12-hour shift in temperature, with higher values at night and lower during the day, can be caused by either a display or synchronization issue in the meteogram or by actual meteorological conditions such as nocturnal temperature inversion, warm air advection at night, cold front passage, or cloud cover reducing daytime heating. Our 3-hourly forecast temperatures correspond exactly to the indicated hour and are not averages. The Dataset API uses sunrise and sunset times to differentiate day and night values at "00:00" and "12:00." If the temperature curve appears shifted by 12 hours, it may be due to a display problem or a misunderstanding of the time reference. We hope we were able to answer your questions and wish you pleasant weather with meteoblue.
  • The widget is not detecting the subscription

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    Miloslav TlamichaM
    @Alfonso-Martinez-7 said in The widget is not detecting the subscription: Cuando añado un widget a la pantalla no muestra nada, solo que es necesario una suscripción premium. Tengo la suscripción, y ocurre desde que la renové. Dear Alfonso, EN: In rare cases, this issue can occur after a subscription renewal. We recommend the following steps: Please reinstall the application Restart your device Ensure that you are logged into the App Store with the same account that was used to purchase the subscription These steps usually resolve the issue. If the problem persists, please let us know and we will be happy to assist further. ES: En casos excepcionales, este problema puede surgir tras la renovación de una suscripción. Te recomendamos que sigas estos pasos: Reinstala la aplicación Reinicia tu dispositivo Asegúrate de haber iniciado sesión en la App Store con la misma cuenta que utilizaste para comprar la suscripción Estos pasos suelen resolver el problema. Si el problema persiste, háznoslo saber y estaremos encantados de ayudarte.
  • Favorite status of the current location is removed when it is re-entered.

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    Miloslav TlamichaM
    @Niki-Hess said in Favorite status of the current location is removed when it is re-entered.: If the current location is saved as a favorite in the weather app and the "Capture location" function is then executed again, the previously saved current location loses its favorite status. Instead of updating or retaining the existing favorite, the location is apparently added again without being marked as a favorite. This means that the user must manually set the current location as a favorite again Looking into it, we will get back to you soon :)
  • Widget dimensionning

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    Miloslav TlamichaM
    @ba57ff8b-f0cd-43b1-9781-71135d080af7 said in Widget dimensionning: J’ai un problème sur le dimensionnement du widget. Les infos ne tiennent pas dans l’espace prevu. Auriez vous une solution to fix it ? "I'm having a problem with the widget size. The information doesn't fit in the space provided. Do you have a solution to fix it?" Hi, thank you for reporting this eror. We're already working on fixing this. In the meantime, please try to set the font size/ app zoom to default in the iOS Settings. If this does not help, please try to manually change the font size,. Hopefully this will temporarily help you overcome the problem until it's fixed.
  • Push notifications with alerts not working

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    Miloslav TlamichaM
    @Martin said in Push notifications with alerts not working: Thanks for the information, I'll send the data to your email. However, everything is up to date and I don't see the exclamation mark icon anywhere in the application. I have set alerts for one location. Thank you, we will resolve this as soon as we can.
  • Weather icons in the widget

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    Miloslav TlamichaM
    Dear Martin, thank you for your positive feedback, we appreciate it. As for the icon: we will look into it, stay tuned!