Push notifications with alerts not working
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Hello, I would like to report that push notifications are not working in the app (iPhone 12). I have everything enabled in the settings. It would also be nice if an alert icon could be displayed on the widget. Thank you and have a nice day. Martin
@Martin said in Push notifications with alerts not working:
Hello, I would like to report that push notifications are not working in the app (iPhone 12). I have everything enabled in the settings. It would also be nice if an alert icon could be displayed on the widget. Thank you and have a nice day. Martin
Hello Martin,
Thank you for reaching out and for your kind words! We’re sorry to hear that the push notifications aren't behaving as expected on your iPhone 12.
Our team is currently investigating this. While the recent app redesign fixed notification issues for the majority of our users, we’ve noticed a few isolated cases where they still aren't triggering correctly. To help our developers pinpoint the cause, could you please send the following details to support@meteoblue.com?
App Version: (A screenshot of your settings page or the version number would be very helpful).
iOS Version: (e.g., iOS 17 or 18).
Specifics: Does this happen for a specific saved location or all of them?
In the meantime, a quick tip: sometimes toggling the notifications "Off" and "On" again within the app's location settings (the exclamation mark icon) can force a reset of the connection.
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Thanks for the information, I'll send the data to your email. However, everything is up to date and I don't see the exclamation mark icon anywhere in the application. I have set alerts for one location.
@Martin said in Push notifications with alerts not working:
Thanks for the information, I'll send the data to your email. However, everything is up to date and I don't see the exclamation mark icon anywhere in the application. I have set alerts for one location.
Thank you, we will resolve this as soon as we can.
