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Bug Reports

13 Topics 32 Posts
  • Radar map not updated

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    Miloslav TlamichaM
    Hello, and thank you for your question. Radar maps can sometimes show outdated or frozen data with incorrect timestamps due to server-side processing issues or interruptions in the third-party radar data feeds. This problem may occur across different platforms and browsers, including Edge and Chrome on Windows 10. Common troubleshooting steps such as reloading the page, switching locations, restarting the device, or updating the browser often resolve the issue. However, if the problem persists, it is usually caused by an interruption in the satellite data stream that only the third-party provider can address. meteoblue prioritizes resolving these issues and typically fixes them within a few hours. We hope we were able to answer your questions and wish you pleasant weather with meteoblue.
  • Satellite overlay has low resolution

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    Nick TunderN
    extra info as i cant edit anymore : When i open the map with the satellite images, it isnt just low res, but also 30+ minutes behind like now it is 21:50 but i cannot get maps younger than 21:15 example : [image: 1782676382200-26caab67-8707-4abd-a913-1882dbd4f9a0-afbeelding.png]
  • not receiving daily forcasts....why?

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  • Erreur 502

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    Miloslav TlamichaM
    Bonjour et merci pour votre question. Nous avons rencontré récemment des problèmes temporaires côté serveur pouvant entraîner des erreurs HTTP 502 et 500, ce qui peut expliquer les messages d’erreur que vous observez. Ces erreurs peuvent être dues à une surcharge, une maintenance ou une indisponibilité momentanée des serveurs. Par ailleurs, des facteurs côté client, comme le cache du navigateur, les paramètres réseau ou les bloqueurs de publicité, peuvent également provoquer ce type d’erreur. Vous avez déjà réinstallé l’application, ce qui est une bonne étape. Nous espérons que ces informations vous ont été utiles et vous souhaitons un agréable temps avec meteoblue. Hello and thank you for your enquiry. We have recently experienced temporary server-side issues that may result in HTTP 502 and 500 errors, which could explain the error messages you are seeing. These errors may be caused by server overload, maintenance work or temporary server downtime. Furthermore, client-side factors, such as browser cache, network settings or ad blockers, can also cause this type of error. You have already reinstalled the app, which is a good step. We hope this information has been helpful and wish you a pleasant time with meteoblue.
  • Meteoblue App => Problème cartes et radar

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    Miloslav TlamichaM
    @Nicolas-Vercelloni said in Meteoblue App => Problème cartes et radar: Bonjour Plus de cartes ni radar sur app meteoblue. Sur android J'ai essayé vider cacbe + re installation application mais ne fonctionne pas. Besoin d'aide svp. Merci Bonjour et merci pour votre question. Sur Android, si vider le cache et réinstaller l’application ne permet pas d’afficher les cartes et le radar, il est possible qu’un bloqueur de publicité système, comme Blokada, empêche les requêtes réseau nécessaires. Nous recommandons de désactiver ce type d’application ou de mettre meteoblue en liste blanche. Par ailleurs, un redémarrage complet de l’appareil après une désinstallation complète (y compris la suppression des données résiduelles) avant une nouvelle installation depuis le Google Play Store peut aider. Nous espérons avoir pu répondre à vos questions et vous souhaitons un agréable temps avec meteoblue. Hello and thank you for your question. On Android, if clearing the cache and reinstalling the app does not resolve the issue of maps and radar not displaying, it is possible that a system-wide ad blocker, such as Blokada, is preventing the necessary network requests. We recommend disabling this type of app or whitelisting meteoblue. Furthermore, a full restart of the device following a complete uninstallation (including the deletion of residual data) before reinstalling from the Google Play Store may help. We hope we have answered your questions and wish you a pleasant experience with meteoblue.
  • Wrong times in forecast

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    Miloslav TlamichaM
    Hello, and thank you for your question. meteoblue weather forecasts and maps are shown in the local time zone of the selected location by default. However, there are known issues with time and date display, including time zone discrepancies and time jumps. The 12-hour time jump you observed is uncommon and may be related to bugs in handling time zones or daylight saving time transitions. Some maps, such as satellite or radar, display UTC instead of local time, which can cause apparent shifts. The API also does not adjust for daylight saving time changes within the forecast period. Please note that there is no manual option to change the displayed time zone on the app or website, as it depends on the selected location. We recommend verifying your device’s time zone settings as a possible workaround. We hope we were able to answer your questions and wish you pleasant weather with meteoblue.
  • Internal server error for DE locale

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    Miloslav TlamichaM
    Ok perfect :)
  • Peña del Yelmo

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    Miloslav TlamichaM
    @Luis-128 said in Peña del Yelmo: La Peña del Yelmo, en la provincia de Madrid, España, aparece con un nombre incorrecto en los mapas de Meteoblue: "Peña del Diezmo". Por favor, corregid ese error Gracias por avisarnos. Trasladaremos el aviso al equipo que gestiona la base de datos de ubicaciones para que se revise y corrija la entrada de La Peña del Yelmo. Si dispone de alguna fuente oficial que confirme el nombre correcto (por ejemplo, una referencia del Instituto Geográfico Nacional), compartirla nos ayudaría a acelerar la corrección. Un saludo, El equipo de meteoblue
  • This topic is deleted!

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  • This topic is deleted!

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  • 0 Votes
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    Miloslav TlamichaM
    @Crabman-2 said in 7-day forecast day help popup showing incorrect predictability description: Great, Nice! Thanks for pointing this out, it's very helpful for us to get detailed feedback of this sort.
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    Miloslav TlamichaM
    @pawciosta said in [Weather Today/ Live satellite map/ Measured temperatures ] Too big label margins hide temperatures: I'm curious how much it depends on metoblue or map supplier but label margins are too big [image: 1769463183881-screenshot-2024-10-11-at-18-06-39-1-weather-sighthill-meteoblue.png] This is a temperature map, so a small black dot for the town location should not block displaying temperature, especially when towns are areas, not dots. Often I have to click 4 times because with bigger zoom new labels appear. On bigger zoom temperatures on the temperature map should have priority, also above location name. I guess most users know map well, so they can point a neighbourhood or a village without labels in their area. If you can't decrease label margin I'll be grateful for an option to switch off labels. Temperature locations do not change often, so another option would be calculating optimal label locations from time to time, at least for coast locations, but I'm not sure if it would be worth the effort. QGIS does automatic labelling very well, so algorithms used in QGIS could be an inspiration. Hello, and thank you for your question. meteoblue maps use background maps and labels provided by third-party suppliers, which limits our ability to control label placement and margins directly. Large margins around town names and small markers can sometimes obscure temperature values, particularly in densely populated or coastal areas. Currently, there is no option to hide or toggle map labels, but zooming in can help reveal obscured temperature information. The language and content of map labels depend on the map supplier and zoom level, with limited possibilities for modification on our side. We hope we were able to answer your questions and wish you pleasant weather with meteoblue.